Terms of Service / Privacy Policy

Supergenerous Limited (SupergenerousWeUs or Our) is an online service allowing Users to claim donation tax rebates (Rebate(s)) and choose the recipient of the Rebate as directed by the User and in accordance with our Terms.  These terms of service (Terms) describe the services that We provide you (UserYou or Your) and what we require of You in return. By using Our service, You accept our Terms. From time to time, We will make changes to Our Terms.  If the changes to Our Terms are material and will significantly impact the way that You use Supergenerous, We will notify You of the changes by reasonable means which may include emailing You in addition to posting the changes on Our website.  If You have any queries or concerns in relation to Our Terms, please contact Us at hello@supergenerous.co.nz


By signing up to the Supergenerous service, You authorise and accept the following: for Supergenerous to act as Your Tax Agent (for the purposes of s 124D of the Tax Administration Act 1994) for the purpose of making an application for a donation tax credit refund (under LD 1 of the Income Tax Act 2007) on Your behalf. You further authorise Supergenerous to communicate with and obtain information from the IRD about Your donation tax credit through all channels including by electronic means. Where You are not currently registered for a Donation Tax Credit account with Inland Revenue, You authorise Supergenerous to create this account on your behalf.

By signing up to Supergenerous, You agree to the terms laid out in the Authority to Act which provides detail to the nature of Our responsibility as a Tax Agent.


Payments are defined as: Rebate less service fee. If You have signed up for the Supergenerous service and we receive any rebates on your behalf, You authorise Us to make payments on your behalf to a recipient of your choosing (Payee) as per below.


The Supergenerous service fee is 10% (plus GST) of your Rebate (Service Fee). We update the recipient bank account for your Donation tax credit account at the IRD and the service fees is deducted from Rebates received in the Supergenerous bank Account. Should you have any outstanding tax liabilities the IRD may decide to transfer any donation tax credit amount in part or in whole towards offsetting your outstanding tax liability.
Should Supergenerous make a successful donation tax rebate claim on your behalf and the resulting donation tax credit be used by the IRD to offset existing outstanding tax liability, we reserve the right to invoice you for the service fee of 10% (plus GST) of your rebate for fulfilment of our service to you.


In order to maintain compliance with laws and to ensure that We maintain a high standard of trust and confidence in Our services, We will require that a verification process takes place to verify Your identity. The verification process may include requiring You to provide Us with certain personal information and is outlined in the Privacy Policy. Re-verification may be required in the event that You amend or update Your details or as part of the requirements for ongoing relationships. This process is mandatory for Users and Payees. We may also verify any other Users including Beneficiaries (if we see fit). For details on the type of information We may require from You for verification purposes please see Our Privacy Policy.


You confirm that all of the information You provide to Us as part of the registration process is true and accurate. It is Your responsibility to update Your details as they change from time to time.

We may reject Your registration, use of or access to Our services at Our discretion. We may suspend or terminate Your use of Our services: a serious complaint is received about You in relation to Your use of Our services; You breach any of our Terms; We consider Your behaviour to be unacceptable or suspicious; You have an outstanding invoice; We require suspension as necessary for any system maintenance/updates; termination or suspension is required by any law or direction from any government, law enforcement or other authority; or We are unable to complete our verification processes as set out in our Terms (including any re-verification requirements).We are unable to provide you with the service.


New Zealand law applies to these Terms. You have statutory rights under the Consumer Guarantees Act 1993 (if applicable). Nothing in these Terms will limit Your rights under that Act unless We are legally entitled to do so. None of the information given by Us or contained on Our website constitutes accounting, tax or financial advice in any way. If any provision in these Terms is held invalid, then such provision (to the extent it is invalid) is deemed severed from these Terms, and the remainder shall not be affected.

Privacy Policy

Supergenerous is sensitive to the private nature of the personal information You provide to Us and we comply with the Privacy Act 2020. We take every precaution with the way We record and use Your personal information. This Privacy Policy sets out Our privacy practices applying to information generated through Your use of the Supergenerous service, the Supergenerous website and Our interactions with You. By visiting Our website or using Our services, You authorise Us to collect, retain and use Your personal information according to this Privacy Policy and Our Terms of Service.


When You visit our website or use Supergenerous, We may collect and store certain information from or about You, including information that can be used to uniquely contact, identify or locate You.

Registration: When You register or create an account with Us, We collect Your name, email and IP address(es), contact number, and location information as well as all other information we request at the time of registration and anything we further require you to send or upload for us to provide you with Our Service. We also collect donation information which we receive on your behalf from third parties, such as Donee Organisations.

Verification of Payee/User: We require the following further information, to verify Your identity and comply with our legal obligations:

Communications: If You contact Us, such as via website chat, phone or email, We may keep a copy of that correspondence and contact you, using any Personal Information you provide Us.  We may also collect messages and feedback You leave for other Users and correspondence from other Users or third parties that relates to Your activities on the Supergenerous website. By being registered with the IRD as a tax agent and service provider, we are legally required to store your data for a retention period of at least 7 years. If you require that we send you your data and delete it from our systems, then you will assume responsibility for retaining your records for the remainder of the retention period. If your data is not returned to you, then we must retain your data for the remainder of the retention period.


You consent that your Personal Information may be disclosed to third parties in the following circumstances:

Verification: Verifying any information that You give Us (or information that We may collect from other sources) with third parties, third party systems and databases, including Government agencies (for e.g. NZ Transport Authority, Dept of Internal Affairs, Australian Government (if you provide Australian ID)) for complying with the Anti-Money Laundering and Countering Financing Terrorism Act 2009.  You authorise any third party to provide/verify Your personal information to Us for this purpose. You understand that if We disclose Your personal information to a credit reporting agency, they may hold Your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose Your information to their subscribers for the purpose of credit checking or debt collection or for any other lawful purpose.

Independent Auditors/Public Authorities: From time to time in order for Us to comply with Our obligations We may need to disclose Your Personal Information to independent auditors. Your Personal Information will only be disclosed to public authorities (including government agencies with statutory law enforcement responsibilities) if We are required to provide them with Your Personal Information by law.

Promotion and Public Reporting:  We may use fundraising data from Our service for the purposes of promotion and public reporting of Supergenerous activity but will always aggregate, anonymise and de-personalise that data which means that individuals cannot be identified from it.


We may use third party web analytics services (such as Google Analytics) to assist Us in understanding User behaviour and, ultimately, improve the Supergenerous website and Our services.   These service providers use Cookies and other electronic technologies to help Us (i) analyse how You use Supergenerous services, including by noting the third-party website from which You arrive, and (ii) provide certain features to You. The information (including your IP address(es), Your browser and the site You have just visited) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate Your use of Supergenerous services for the purpose of assisting Us to improve our product and services and evaluate and improve user experience.    We also use the services of other data analytics providers such as MailChimp to whom we disclose Your email address to be used to help us provide the Supergenerous service.


You can access, change, update or correct Your Personal Information that is stored in Your Supergenerous Account or held by Us at any time. You can access, change, update or correct Your Personal Information, including Your password, and/or profile information (excluding Your profile name), by contacting us at hello@supergenerous.co.nz. We will retain a record of any prior email addresses registered against Your profile in order to uphold compliance with Our Terms.


We store your Personal Information on secure servers and take steps to maintain the security of Your Personal Information. However, there are risks that are inherent in storing and transmitting data online, so the security of your Personal Information is not always guaranteed. In the unlikely event of a Supergenerous data breach, we will immediately notify you and the privacy commission in the manner described in the Privacy Act. You are responsible for ensuring the security of Your: username/email address; and account password. We recommend You do not disclose Your Personal Information to anyone.  If You choose to share Your Personal Information with others, You will be responsible for any resulting data breaches and/or actions taken with that information.


Other than emails relating to registration, use of the Supergenerous service and transaction details We will only send You emails that You elect to receive.  Elected email communications can be managed by notifying us at


We use cookies and similar technologies, which are small files or pieces of text that download to your device when you visit our website.


From time to time We may make changes to this Privacy Policy. Please check back here regularly for the latest version.  Your continued use of Supergenerous after the Privacy Policy has been changed indicates Your acceptance of those changes. If You have any questions, enquiries or complaints about Us and Our policies and procedures relating to Our handling of Your personal information (as described in this Privacy Policy), please contact Us at hello@supergenerous.co.nz

Authority to Act

You authorise Supergenerous to act as Your tax agent (for the purposes of s 124D of the Tax Administration Act 1994) for the sole purpose of making an application for a donation tax credit refund (under s LD 1 of the Income Tax Act 2007) on Your behalf. Supergenerous is authorised to communicate with and obtain information from the IRD about Your donation tax credit through all channels including by electronic means. Where You are not currently registered for a Donation Tax Credit account with Inland Revenue, You authorise Supergenerous to create this account on Your behalf.

You are aware that Supergenerous, being Your tax agent, will not interfere with any service Your accountant provides in relation to Your income tax filing.

You understand that by linking Supergenerous to Your donation tax credit account for the purpose of filing donation tax credit claims it will remove any other tax agent linked to Your donation tax credit account. This is as You can only have one agent in charge of Your donation tax rebate account with the IRD. You are aware You can remove Supergenerous from this account when the service has been completed (see www.ird.govt.nz).

You are aware that by allowing Supergenerous to act as Your tax agent, We will gain visibility on information held in myIR donation tax rebate account which may include details on previous tax claims and decisions made by IRD on the outcome of donation tax claim/s (past and future). You understand that at the time of processing Your claim if You have outstanding tax liabilities, the IRD may decide to transfer whole or part of Your donation tax credit to offset this tax liability.

You authorise Supergenerous to act as Your agent for any money that You have paid or will pay to any donee organisation (for example, registered charities, schools or religious organisations) and obtain from them any information that is necessary to perform the Supergenerous service. For donations made through Supergenerous, You authorise Supergenerous to receive tax receipts and provide donee organisations with information We require to process donations on Your behalf, such as Your email address.

I understand that You may not be able to receive Your donation tax rebate in the event that Supergenerous does not receive the necessary information to do so and/or if the IRD does not approve the claim.

You authorise Your donation tax rebate to be credited to the Supergenerous Bank Account. This will be held on Your behalf for the purpose of redirecting the funds as requested by You.

You authorise Supergenerous to deduct a 10% service fee (excluding GST) from Your donation tax rebate.

You confirm You are a New Zealand tax resident, and You have made at least one unclaimed donation over $5 to a donee organisation registered in New Zealand in the last 4 years, and Your taxable income during each taxable year was more than Your donations. You also confirm that Your income tax filing is up to date.