FAQs

Tap on a topic below to expand common questions
Sign up

How do I know if I can join?

If you’re not sure, the best thing to do is register anyway. If you are not the right fit for the service, we’ll let you know. The main things that make you eligible to register are: You made an eligible donation in the past 4 years (in your personal name, not your company or trust) and you (personally) have an IRD number and taxable income.

Why does Supergenerous need my ID and IRD number?

The reason we collect this information is to comply with IRD and AML requirements. Without it, we can’t provide the Supergenerous service.

I don’t have a New Zealand passport or driver’s license. Can I still sign up?

Unfortunately not at the moment but we’re working on it! We want as many people as possible to be able to access our service. Watch this space.

Do I have to regift my rebate?

No, you can choose to keep it! We understand that some people need this money. But it is worth mentioning that if you do decide to donate your rebate, it can have a bigger impact than you may think. For example, if you donated $100 and we help you upcycle your rebate each year, it creates a positive snowball effect that can increase your $100 up to $144 without doing anything at all. Donating your rebate is the best way to make your generosity go a little further.

What if I have an accountant?

If you have an accountant, this means that authorising us to be your tax representative will not affect anything your accountant (tax agent) does for you. Tax representatives and tax agents can co-exist on IRD accounts. Supergenerous is the first company to register as a tax representative with the IRD. This is a really unique feature as we don’t know any other NZ company that can do that! Also note that Supergenerous only gets access to your donation tax credit account - nothing else.

Donations

What are eligible donations?

In a nutshell, an eligible donation is a donation over $5 made to an approved donee organisation within the last 4 tax years. Currently that means April 2017-March 2021. To be able to claim, the donation cannot be anonymous, in someone else’s name or cash given through street appeals.

We will determine what is eligible, so you don’t have to worry about doing your research. The best thing to do is to list the organisations you remember even if you are not sure. If you have ever used platforms like Everyday Hero or Givealittle, don’t forget to add them.

What is an Approved Donee Organisation?

An Approved Donee Organisation is a registered charity, religious organisation or school which is approved by the IRD. This means that donations made to these organisations are eligible for a rebate! If you are signing up and are unsure if an organisation is an approved donee or not - don’t worry. We take care of this analysis for you. Just add all the organisations you support and we will take it from there.

Fees

How much does it cost to use Supergenerous?

It’s free to sign up! The only fee we take is 10% + GST on any rebate we are able to claim. If we don’t claim any rebates, then no fee is deducted. We are a social enterprise and this small fee allows us to keep operating and continue to help people make their donations go further.

What does Supergenerous do to deserve the fee?

We gather your receipts from all the organisations you have donated to for the last four years, digitise any that may be paper-based, lodge them all with the IRD, track their progress and then offer you the option to regift your donation rebates. Not only that, but we repeat the service for you every year, so you never have to worry about it again.

Process

What kind of Information does Supergenerous need?

Firstly, you don’t need to dig up your receipts. We will reach out to the organisations you donated to and do that for you. All we need is the information requested at signup. This includes your contact details, the organisations you donated to and what you intend to do with the rebate. We also ask for information that helps us verify your identity.

The great thing is that once you do this process once, you won’t have to do it for a VERY long time.

How long does it take?

From signup, it can take a few weeks or longer. The two things that take the longest time tend to be: Getting donation information from all the organisations you support. This can take days or weeks depending on the type of organisation and the systems they use. The IRD’s process can take up to 12 weeks. We’ve found that if you are an employee, the process is faster than if you do your own taxes. Because of these things, we are not able to put in urgent requests and we have to be understanding of all the organisations we work with to provide our service.

What if I ask Supergenerous to claim a donation tax rebate I claimed before?

There is a two-step verification that takes place to make sure there is no ‘double-dipping’. Firstly, we have checks in place to make sure we do not repeat a claim. Secondly, the IRD is very careful about this too. They do further checks before verifying payments.

What happens if I already claimed some of my donation tax rebates but not all?

Sometimes you may forget. That is what we are here for. You provide the names of the organisations you donated to and we only claim the ones that haven’t been claimed.

When should I expect to receive a payment?

We make payments around the 20th of each month. You can expect to receive payments around that time as long as we have the full expected rebate in the Supergenerous bank account and all the banking details we require. We always keep you updated so keep an eye on your email.

If you don’t receive payments within the expected timeframes, get in touch with us! We would be happy to look into it.